Shipping
We typically ship through Canada Post, but we can also arrange express delivery or shipment via FedEx if preferred. Submit a request, and our team will do its best to accommodate your timeline.
Do you ship to PO boxes?
Yes, we ship to PO boxes. Simply enter your PO box as your shipping address when signing up, or update it on your account page at any time.
Can I pick up my medication in person?
While in-person pickup is not available via our mail-delivery pharmacy, you can request that your shipment be held at a nearby Canada Post location for pickup.
Our service is set up to ship medications directly to your home through our trusted pharmacy partner. This allows us to ensure fast, discreet delivery and maintain strict quality and supply standards across Canada.
While you're always free to choose where you fill your prescriptions, here's why so many patients choose to fill with us:
- Shipped to your door. No pharmacy trips or wait times. Our team schedules auto-refills and proactively reaches out around your annual renewal so there's no gap in treatment.
- Insurance-ready receipts. Each shipment includes a detailed receipt (DIN, medication name, amount dispensed) ready for submission to your insurer.
- Coordination handled for you. Our pharmacy and clinical teams work from the same patient file, so refill timing aligns automatically with your annual review — no chasing down prescriptions or relaying information between offices.
- Direct support from your care team. Our pharmacists and clinicians know your file and can answer questions through your account, usually within a business day.
Some of our treatments — such as compounded topical gels and combination formulations — may not be available at all pharmacies, so many patients prefer to continue filling with us for that reason alone.